With the rapid evolution of the tech world, the demand for a skilled workforce is at a peak. In a survey conducted by PwC, it was revealed that 79% of CEOs feel that a lack of essential skills is threatening their business growth, making it one of the top three concerns. In this situation, upskilling your frontline workforce can be a real game-changer for your company whether small or big.

However, upskilling the frontline workforce or we often call them blue/grey–collar employees can be a challenging task without the right learning and development platform in place. Because, unlike white-collar employees, these frontline workers don’t have access to fancy laptops or desktops. They are highly distributed across different regions of the country and most of all they are not fluent in standard languages like Hindi or English.

And as we know very well that the frontline workers are very crucial for any organization because they are the face of any company. A customer’s experience can be totally dependent on them and thus it is very important for giving attention to them because it can affect the overall reputation of a company. So focusing on their upskilling program can result in high productivity, reduce attrition, greater staff retention, and a highly motivated team.

Before we start, let’s look at some facts from the industry.

Reasons why investing in upskilling your frontline workforce is a good idea

Overwhelming, right? High time to adopt a learning and development platform in your organization. Isn’t that right? Don’t worry in this blog we are discussing why you should invest in upskilling your frontline workforce. Let’s begin.

Get ahead of the competition by reducing onboarding cost

According to the World Economic Forum, 50% of all employees will need reskilling by 2025. Thus, businesses must invest in upskilling now to grow better. In order to meet the needs of a multigenerational remote & hybrid workforce, employees need proper programs. These activities can help HR managers in the retention, motivation, and empowerment of employees. Start upskilling your employees with a fully-featured integrated digital L&D platform for quick and engaging training delivered through WorQ. Tools like WorQ facilitates upskilling and engagement initiatives not only boost productivity but also can reduce the annualized attrition rate by 40%-50%. As an organization, you can upskill and train your frontline workforce to become future leaders. This will help you reduce the onboarding cost and the cost of replacing an employee.

Boost productivity and improve retention rate

Training blue-collar employees is indeed a step towards creating societal impact. Educational bias is dominant in India and rarely do these workforces get opportunities for upskilling and career growth. Structured training offered by companies will not only help them to diversify their skill sets but also boost their productivity. Digital learning & development programs for the blue-collar segment are expected to increase from 20% in 2020 to 30-60% in the next 3 to 5 years.

Adopt a digital learning and development platform

If you’re worried about how exactly you can implement an L&D program into your organization, then worry not because WorQ can make it easy for you. How? WorQ’s Grow is a Digital Learning and Development Platform that enables an organization to provide custom skill development programs for its employees via digital classrooms available in both app and website versions. With its easy-to-use interface, Grow is a time and cost-efficient solution for L&D Managers. It improves productivity and engages candidates and helps in reducing the attrition rate. 

Build a highly motivated team

When your employees are upskilled at their workplace, they feel highly motivated and engaged at work, thus it boosts their overall productivity. They become expert in using technology and they propel towards the business’s growth. When you focus on upskilling your frontline employees continuously, they are motivated and enthusiastic about their job. The more they are engaged and motivated at work, the longer they will retain. Because when a company, invests in their career development, it exhibits that you care for them, which positively impacts employee retention.

Happy Employees = Happy Customers

Last but not least, no matter how cliché it sounds, it is true. Happy and engaged employees care for your organization’s reputation and your customers because they develop a sense of accountability for their job. And as we discussed earlier too, they are the front face of any organization. If they serve the customers delightfully, the customers are ultimately happy. When you invest in their career growth, loyal employees will treat your customers well. When your core customers are treated well and are happy, your business success is inevitable for sure.

Ready to develop a transformative culture of digital learning?

Blue-collar employee management comes with an exceptional set of HR issues. However, keeping employees engaged, updated with skills, and appreciated can minimize many of these threats to your organization. Schedule a demo to learn how WorQ’s Grow – Digital Learning & Development Platform can customize a plan for your business.

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